Privacy Policy

This policy explains what personal data One Touch Exch Co. Ltd collects when you use Blaze Spins, why we collect it, who we share it with, and the rights you hold over your information.

Blaze Spins Privacy Policy

Who Controls Your Data

The data controller for all personal information collected through blazespinspokies.com is One Touch Exch Co. Ltd, company registration number 129024, registered address at Trust Company Complex, Ajeltake Road, Majuro, Marshall Islands MH96960. One Touch Exch Co. Ltd operates Blaze Spins under Anjouan Gaming Authority licence No. ALSI-202506039-FI2. Questions about how your personal data is collected, stored, or used should be directed to [email protected].

What Data We Collect

Registration and Account Data

When you create a Blaze Spins account, we collect your legal name, date of birth, email address, residential address, and the password you set. This data is required to open and maintain your account and to fulfil our obligations as a licensed gambling operator under Anjouan Gaming Authority licence ALSI-202506039-FI2.

Payment and Transaction Data

When you deposit or request a withdrawal, we collect information about the payment method used, the transaction amount, the currency, and the timestamp. For card transactions processed through our payment providers, we receive partial card details (typically the last four digits and card type) but do not store full card numbers on our systems.

Identity Verification Documents

Before processing any withdrawal, we require a government-issued photo identification document and a proof of address dated within the last three months. These are collected to meet our anti-money laundering (AML) obligations under the conditions of our Anjouan licence and to verify player identity.

Technical and Usage Data

When you access Blaze Spins, we automatically collect your IP address, browser type, device type, operating system, session duration, pages visited, game sessions played (including title, provider, wager amounts, and outcomes), and error logs. This data is used to maintain and improve the platform, detect fraud, and resolve technical issues.

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your login session, remember your preferences, and measure how the platform is used. Three categories apply: strictly necessary (required for login and session management), functional (storing your preferences), and analytics (measuring usage patterns). Non-essential cookies can be managed or disabled through your browser settings, though doing so may affect certain platform features.

Why We Process Your Data

Your personal data is processed for the following purposes: creating and managing your account; processing deposits and withdrawals; verifying identity in compliance with KYC and AML obligations; detecting and preventing fraud, money laundering, and underage gambling; communicating with you about your account and promotions; providing customer support; and improving the platform through analytics.

The legal basis for processing is primarily the performance of the contract between you and One Touch Exch Co. Ltd (your account and the services provided), compliance with legal obligations (KYC, AML, age verification), and legitimate interests (fraud prevention and platform improvement). Where we process data for marketing purposes, we rely on your consent, which you may withdraw at any time.

Who Receives Your Data

We do not sell personal data to third parties. Data is shared with selected third parties only to the extent required to deliver our services.

Payment providers including Visa, Mastercard, Skrill, Neteller, and the cryptocurrency processing networks we use receive transaction data to execute your deposits and withdrawals. Identity verification service providers receive identity documents and verification requests on our behalf as part of AML compliance. Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Nolimit City, Yggdrasil Gaming, ELK Studios, Betsoft, Microgaming, Hacksaw Gaming, and Vivo Gaming receive session data (player ID, wager amounts, and game outcomes) to facilitate game delivery and resolve disputes. Analytics and technical service providers receive anonymised or pseudonymised usage data to support platform maintenance.

All third-party processors are required to handle your data in accordance with applicable data protection law and our contractual obligations.

How Long We Keep Your Data

We retain account and transaction data for a minimum of five years from the date of account closure, in accordance with our AML obligations and the terms of Anjouan Gaming Authority licence ALSI-202506039-FI2. KYC documents are retained for the same minimum period. After the retention period and where no ongoing legal, regulatory, or dispute reason exists to retain the data, it is securely deleted or anonymised. If you close your account, transaction records and identity documents required for regulatory compliance are kept for the legally required period even after closure.

Your Rights Over Your Data

You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, to request erasure of data we are no longer required to retain, to restrict processing in certain circumstances, to object to processing based on legitimate interests, and to receive a portable copy of your data. To exercise any of these rights, email [email protected]. We will respond within 30 days of a verified request.

Some rights are subject to exceptions. We cannot erase data that we are required to retain under AML regulations or the conditions of our Anjouan licence, and we cannot provide access to data in a way that would disclose information about another player.

International Data Transfers

One Touch Exch Co. Ltd is registered in the Marshall Islands, and servers may be located in jurisdictions outside your country of residence. By using Blaze Spins, you acknowledge that your personal data may be transferred to and processed in countries with different data protection standards. Where such transfers occur, we take steps to ensure appropriate safeguards are in place through contractual arrangements with third-party processors.

Strictly necessary cookies cannot be disabled without breaking core site functionality such as login and session management. Functional and analytics cookies can be managed through your browser’s privacy or cookie settings. Most modern browsers allow you to block or delete cookies per site or globally. Disabling analytics cookies does not affect your ability to play games, deposit, or access account features.

Lodging a Complaint

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. You may also contact us at [email protected] before doing so, and we will make every effort to resolve the matter directly.

Contacting Us About Your Data

All data subject requests - access, correction, erasure, restriction, portability, or complaint - should be submitted by email to [email protected]. Include your registered email address and a clear description of your request so we can locate your account and respond accurately.